Shipping & Returns
Shipping Policy
Discreet Shipping
All orders are shipped in plain, unbranded packaging with a discreet shipping label. Packages are sent from Sensa Something Inc., with no indication of the product contents on the exterior.
Shipping Availability
Sensa Something Inc. currently ships within the United States and the United Kingdom.
We use commercially reasonable efforts to process and deliver all orders as promptly as possible and within any estimated timeframes provided at checkout. Please note that delivery dates are estimates only.
Sensa Something Inc. is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.
Shipping Costs
We offer free standard shipping throughout the United States and the United Kingdom.
Delivery Times
In-stock (Non-Pre-Order) Items
* Orders are typically shipped within 2 business days after order confirmation.
* Most orders arrive within 7 business days after shipment, depending on destination and carrier conditions.
Unavailable Regions
* Shipping to Alaska, Hawaii, Guam, and Puerto Rico is not available at this time.
* Orders are typically shipped within 2 business days after order confirmation.
* Most orders arrive within 7 business days after shipment, depending on destination and carrier conditions.
Unavailable Regions
* Shipping to Alaska, Hawaii, Guam, and Puerto Rico is not available at this time.
Pre-Order Policy
For pre-order items, please refer to the individual product page for estimated shipping timelines.
Full payment is required at checkout.
Pre-order shipping dates are estimates and may be subject to change.
Refund Policy
Order Cancellation (Before Shipment)
You may cancel your order for a full refund at any time before the order has shipped.
To request a cancellation, please contact our support team at support@senson.ai. If your cancellation request is approved, refunds will be issued to the original payment method within 10 business days after confirmation. Additional information may be required to process your request.
Returns & Refunds (After Shipment)
Due to the intimate nature of our products and for health and hygiene protection:
* All products are final sale once shipped.
* Returns or refunds are not accepted, whether the product is sealed or unsealed, unless the item is defective.